Keep up to date with our advices
Subscribe now and thank us later
Shipping and returns
Here you can find all the information about shipping and returns.
SHIPPING & RETURNS
Shipping Policy:
1. What are the shipping charges?
Standard shipping is free.
2. How many days does it take to deliver ?
Delivery takes 7-8 working days under normal circumstances.
3. What if my order is delayed?
We promise to deliver your order in time but in rare instances your order may get delayed, due to reasons beyond our control. We would request you to kindly have patience and cooperate with us in such situations.
Refund Policy:
Under normal circumstances, we do not allow any returns, exchanges or refunds except in special cases where the items are found damaged. For any return, exchange or refund request an uncut, clear, 360 degrees unboxing video from the opening of the courier bag/carton box to complete unboxing of the parcel must be sent within 24 hours of receiving the parcel to info@pastelsnails.com Failure to submit proper evidence in time will lead to rejection of the return, exchange or refund request.
Returns, if applicable.
In above case, the items must be unused and in the same condition that you received them. They must also be in the original packaging.
To approve your return, write to us at info@pastelsnails.com .with in 24 hours of delivery with appropriate images and an uncut, clear, 360 degrees unboxing video from the opening of the courier bag/carton box to complete unboxing of the parcel. We reserve the right to reject return request without any prior notice.
If your return is accepted, kindly send your item to: Pastels Nails A/702, Iland, near Gurudwara, sg highway, Ahmedabad 380059, Gujarat India
Exchanges, if applicable.
We only replace items if they are defective or damaged, provided the original invoice is kept intact and the items must be unused and in the same condition that you received them. They must also be in the original packaging.
To approve your exchange, write to us at info@pastelsnails.com with in 24 hours of delivery with appropriate images and an uncut, clear, 360 degrees unboxing video from the opening of the courier bag/carton box to complete unboxing of the parcel. We reserve the right to reject your exchange request without any prior notice.
If your exchange is accepted, kindly send your item to: Pastels Nails A/702, Iland, near Gurudwara, sg highway, Ahmedabad 380059, Gujarat India
Refunds, if applicable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return and refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of 15 days. Late or missing refunds, if applicable.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pastelsnails.com.
Gifts, if applicable.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.